The Buying Process
Terms & Conditions.
To make a purchase, please browse our store and add the items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
By committing to the purchase, you agree you have consulted the power sizing guidelines, to accurately specify the panel types and quantity you require. (If unclear, call us for advice)
Energy-savings and control of comfort levels can only be made in conjunction with the correct thermostat or control device. We strongly recommend you purchase adequate control devices with your order to ensure optimum comfort levels and energy-savings. Recommended devices are recommended with each product.
We accept card payments. If you are shopping from another country your card company will exchange the price into your own currency.
We accept Visa, MasterCard and PayPal. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake, no problem.
When confirmation of your order is received, this is to indicate that we have got your order. In the case of a change of price, we will always contact you first to ensure that the price is acceptable before entering the contract with you. Otherwise, if the product has gone out of stock we will also notify you as to the expected day of delivery.
When making an online purchase on The Infrared Heater co website, you agree that our company is not responsible and can in no way be held liable for products or service promises made by 3rd parties which you do not purchase directly from the infrared heater Co
Delivery and Handling
We do not charge for delivery in UK mainland including Wales and Scotland, but this excludes The Scottish Highlands, Northern Ireland, The Scottish Islands, the Channel Islands and the Isle of Man. For deliveries outside these areas we reserve the right to add other shipping charges. Call us before purchase if any question.
We will act on your order within 1 working day of receipt. Shipping times will depend on stock availability but will usually be next day if purchased before 12 midday. We The infrared heater company Ltd, cannot be in any way held accountable for the actions of Third-party Couriers (usually DPD or TNT) For example extreme weather or industrial action.
We will send you a “Dispatched” notification when the order has been packed although, this for various reasons (in some rare cases) may not mean that it will be delivered next day. This will contain delivery information and the expected delivery time slot.
All goods are checked before leaving our warehouse. We do not dispatch items that appear damaged in any way.
When the goods are delivered please inspect the packaging of each item before signing and if there is any noticeable damage please only sign for it “AS DAMAGED” and inform us on 01204772265 as soon as possible. Note: External damage to the box does not always mean damage to the product).
Whilst we pack all our heaters as well as possible, infrared heating panels (especially glass and mirror panels) are fragile. Please handle them with care. Please unpack and physically inspect all panels and notify us within 24 hours of delivery if there is any visible damage.
We require all deliveries to be signed for and you agree that proof of delivery supplied by our delivery company is enough evidence to establish that goods have been received.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
If your item is not in stock, we will order it for you to come into stock as soon as possible. However, this will depend upon the manufacturing and shipping schedule of products. You will always be emailed with the option to cancel your order if you would rather not wait.
Your rights to return goods are protected under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you wish to return goods, you have 14 days from the date of delivery to notify us and 14 days from the date of notification, to return the goods to us. If goods are not faulty, you are responsible for the cost and risk of loss or damage incurred when returning the goods. So, you should take out enough postal insurance to cover their value. This returns policy does not affect your rights when we are at fault – for example, if goods are faulty or totally mis-described, then we will assume the costs of returning the goods ourselves.
In cases where you do not want products that are in good working order (i.e. due to a mistake in ordering, changing your mind or the product turns out not to be suitable for purpose intended) all such goods returned must be un-used, in saleable condition, complete with all original packaging and fixings. If goods do not reach us in this condition,
we reserve the right to reduce the refund according to the reduction in value of the goods. This includes instances where the heaters have been installed or altered in any way.
For standard stock items (excluding special order goods) you are entitled to cancel your order and obtain a full refund including any delivery charges at any time before delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you.
If we are asked for advice as to the suitability of any product such advice will be given to the best of our ability and in good faith, but such advice is only given on the express condition that the Company is exempt from liability for failure in performance resulting directly or indirectly from such advice.
If within the warranty period relating to the Goods, a material defect in the Goods shall be discovered and you notify us within 14 days after discovery of such a defect, giving particulars in accordance with our Company’s warranty, you can return the goods to us (at your own expense and risk). The Company will either repair or replace any Goods which are accepted by the Company as being defective. Any Goods returned, must be appropriately packaged and labelled on the outside of the box to clarify the sender with order number and condition.
The Company will not honour any warranty claim where the Goods have or appear to have been damaged in transit or altered, misused or having been tampered with in any way. If after testing, the Company does not consider the Goods to be faulty the Goods will be returned to you at your expense. In respect of any claim under the foregoing express warranty or any condition or warranty implied by law to any other claim in respect of the Goods or any workmanship in relation to them (whether or not involving negligence on the part of the Company) shall, in all cases, be limited to the repair or replacement of the Goods or as aforesaid.
Our company The Infrared heater Company Ltd shall have no liability for any costs of installation, removal or inspection costs incurred by the Buyer or any third party in respect of any warranty claim.
The Company’s liability applies only to defects appearing before you make any modification or alteration to the goods and whilst the Goods are being properly. Meaning, used or stored properly and (but without limitation) the Company shall not be liable in the case of defects arising from abnormal deterioration or improper use, damage, supply voltage in excess of the stated input voltage or faulty handling by you.
Credit Card Security.
When the order is placed at our website, credit card numbers are captured and submitted on the pages of the payment gateway provider (shopify or PayPal). We do not capture or process any credit card or payment information. This information is coded and submitted using encryption.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01204772265. From abroad +44 (0) 1204772265 or write to us at
The Infra Red Heater Company ltd,
- Wordsworth Avenue,
Bolton. BL4 9TB
We do not store or keep your information in a data base and your information will not be handed to other 3rd parties or advertising agencies.